Term & Conditions

Accommodation

If the requested accommodation is unavailable, we will make every effort to arrange an alternative of a similar standard.

Special Requests

For special meal preferences, dietary requirements, adjoining rooms, or other requests, please inform us at the time of booking. All requests are subject to availability and confirmation.

Tour Reservation

Bookings should be made at least 30 days prior to departure. Please direct all reservations to our Head Office in Ho Chi Minh City, addressed to the Tour Operations Department, via email, fax, or phone. You will receive a response within 12 working hours.

Head Office – Ho Chi Minh City

Company Name: Vietnam Adventure Cycling Address: #260/1 Lac Long Quan St., Ward 10, District 11, Ho Chi Minh City, Vietnam Tel: (84-8) 906679140 Hotline: +84906679140 Email: sene@vietnamadventurecycling.com | info@vietnamadventurecycling.com Website:www.vietnamadventurecycling.com(¹)

Payment & Deposits

• Full payment must be made at least 20 days before arrival.

• A 30% deposit or full payment is required upon booking. Failure to comply may result in cancellation and forfeiture of the deposit.

Cancellation & Amendments

• If Vietnam Adventure Cycling cancels the tour, 100% of the deposit and payment will be refunded.

• If the guest cancels:

  • More than 30 days before departure – No charge

  • 15-30 days before departure – 50% charge

  • 8-14 days before departure – 75% charge

  • 7 days or less before departure – 100% charge

Deposit & Payment Methods

Upon booking confirmation, a 30% deposit is required to secure the reservation. The remaining balance must be paid at least 2 weeks before the tour date. We accept Visa & MasterCard, with a 2% bank fee applied.

Bank Details:

• Bank Account Name: Vietnam Adventure Cycling

• Account Number: 6886668886

• Bank Name: Asia Commercial Joint Stock Bank

• Swift Code: ASCBVNVX

• Bank Address: #42 Nguyen Thi Minh Khai St., Ward 5, District 3, Ho Chi Minh City

Amendments

• Any amendment after booking confirmation incurs a US$10 fee per person.

• Transferring to another tour requires an additional US$10 administration fee.

Complaints

All complaints or claims must be submitted in writing within 2 weeks after services have been rendered. Complaints made beyond this timeframe will not be considered.

Refund Policy

• Vietnam Adventure Cycling acts as an agent for service suppliers.

• If arrangements cannot be confirmed, we will notify passengers at least 2 weeks before departure and issue a refund if the tour is canceled.

• Bank transfer payments require an additional US$30 per transaction for bank commission fees.

Extension of Stay & Deviations

• Extensions or deviations may be permitted at the end of the tour, subject to air ticket validity, seat availability, and hotel confirmation.

• If an extension cannot be confirmed 3 weeks before departure, passengers must follow the original schedule.

• Any additional costs due to changes will be borne by the passenger.

• Airport transfers will not be provided for extended stays.

• Air tickets issued are non-negotiable, non-endorsable, non-refundable, and non-reroutable.

Tour Policy & Child Fare Eligibility

• Children under 12 years old (on the departure date) qualify for child fares.

• Child fares apply when sharing a double room with two adults.

• Additional costs apply for children sharing a room with one adult.

Responsibility

Vietnam Adventure Cycling acts solely as an agent for transportation providers, hotels, and other service suppliers. We are not responsible for:

• Injuries, accidents, loss, delays, theft, or customs regulations.

• Changes in itinerary due to strikes, deportation, or refusal of entry.

• Any expenses incurred due to improper travel documents or possession of unlawful items. Passengers are responsible for ensuring they have valid travel documents.